Responsible Gambling Policy

At Zaza we take responsible gambling seriously. Our goal is to help players enjoy online gaming while keeping play safe and under control. We provide clear tools, practical limits and supportive guidance so you can manage your account and step away when needed.

Our approach to player protection

We operate on three practical principles: prevention, control and support. Prevention means clear information and easy access to safer gambling tools. Control means giving you simple settings to manage deposits, losses and session time. Support means fast help and signposting to professional services when a player needs extra assistance.

Account activity controls

You can change activity settings anytime in your account area or by contacting support. Common options include:

• Deposit limits - set daily, weekly or monthly caps.
• Loss limits - cap total losses over defined periods.
• Session reminders - receive prompts about time spent playing.
• Reality checks - automatic pop-ups to pause or log out.

Deposit limits

Deposit limits are an effective first step to control spending. You can set or lower daily, weekly and monthly limits from your profile. Changes that increase limits may be subject to a waiting period. If you need help setting limits, contact our support team.

Loss limits

Loss limits let you restrict how much you can lose over a set period. These are useful if you want tighter control than deposit limits alone. Loss limits can be adjusted in your account and are applied immediately, subject to verification checks.

Time limits and account breaks

Short breaks and time limits help prevent long sessions. Use our session timers, reality checks and account break options to force a pause for a few hours or days. Regular breaks are a simple way to keep play balanced with other activities.

Self-exclusion

If you need a longer pause, self-exclusion closes your account for a chosen period. Self-exclusion requests are taken seriously and cannot be reversed until the selected exclusion period ends. We will also refuse account re-opening requests that aim to bypass exclusions.

Recognizing problem gambling

Signs of risky behaviour include chasing losses, hiding time spent playing, borrowing money to gamble, or letting gambling affect work and relationships. If you notice these signs for yourself or someone close to you, act early and use the available tools.

Practical tips to stay in control

Set limits before you play, only stake what you can afford, take regular breaks, and treat gambling as entertainment rather than income. Use separate budgets and avoid gambling when stressed or impaired.

Professional help and support organisations

If you need more support, contact national or provincial services such as Gamblers Anonymous or your provincial gambling helpline. For Ontario callers, ConnexOntario is one local resource. If you prefer immediate help, consider speaking to a trained counsellor through your provincial problem gambling service.