Zaza Casino Privacy Policy

This privacy policy explains how Zaza collects, uses and protects the personal information you provide when using our online casino services in Canada. We take your privacy seriously and set out below what data we collect, why we need it, and the options available to you for managing your information.

Types of data we collect

Personal data

When you create an account or contact us we may collect personal information such as your full name, date of birth, email address, telephone number, postal address, government ID for verification, and payment details needed to process deposits and withdrawals.

Technical data

We collect technical information automatically when you use our site, including IP address, device and browser type, operating system, screen resolution, language settings and location data derived from your IP. We also log activity such as pages visited, session duration and error reports.

Transactional data

To operate your account we record transactional information like deposits, withdrawals, bet history, game play, wins and losses, timestamps and customer support interactions. This data helps with account management, security and compliance checks.

How we use your information

We use your information to open and manage your account, process payments, verify identity for security and regulatory checks, investigate suspicious activity, and provide customer support. With your consent we may also send promotional messages and targeted offers. Aggregated or anonymized data may be used for analytics and product improvements.

Data protection practices

We protect your information using industry-standard security measures including encrypted connections, access controls and regular security reviews. Only authorised personnel and service providers with a need to know can access personal data. We also require identity verification on certain requests to prevent unauthorised access.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable core site functions, perform analytics and deliver relevant marketing where permitted. You can manage cookie settings through your browser or account preferences. Third-party analytics and advertising partners may also place cookies in accordance with their own policies.

User rights

As a Canadian user you can request access to the personal data we hold about you, ask for corrections, object to processing for direct marketing, or request deletion where there is no legal reason for us to retain it. You may withdraw consent to marketing at any time.

Access, correction and deletion of data

To exercise your privacy rights contact us at [email protected]. We will verify your identity before responding and will handle requests promptly. Certain requests may be limited where we must retain data for legal, fraud prevention or regulatory reasons.

Information sharing and third parties

We share personal data with service providers who support our operations, such as payment processors, identity verification services, analytics providers and customer support platforms. We may also disclose information to comply with legal obligations or to protect against fraud. Where possible we share only the minimum data necessary.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified to account holders. Continued use of our services after changes indicates acceptance of the updated policy.