Privacy Statement
This Privacy Policy explains how we at Zaza collect, use and protect the personal information you provide when you use our site and services in Canada. We value your privacy and set out what information we collect, why we collect it, how we share it, and the choices you have about your data.
Types of data we collect
Personal data
When you register an account or verify your identity we collect personal data such as your name, date of birth, email address, phone number, postal address and government ID where required for age and identity checks. We also collect payment details you provide to process deposits and withdrawals.
Technical data
We collect technical information needed to operate the service, including IP address, device type, browser type, operating system, and information about your sessions on the site. This data helps us maintain security, prevent fraud and improve site performance.
Transactional and activity data
We record transactional data related to deposits, withdrawals, bets and play history. We also keep records of customer support interactions, bonus use and account changes to administer your account and resolve disputes.
How we use your information
We use your data to create and manage your account, process payments, carry out identity verification, detect and prevent fraud, and comply with legal and regulatory obligations. We also use technical and usage data to improve site stability, personalise your experience and send service messages about your account. We do not use personal data for unrelated automated decision-making without notifying you.
Data protection practices
We protect personal information using a combination of physical, technical and administrative measures. This includes encryption of data in transit and at rest, access controls, regular security reviews and staff training. Access to personal data is limited to employees and third parties who need it to perform services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics, performance and advertising. You can control cookie settings through your browser or device and opt out of certain tracking via the cookie manager when available. Disabling some cookies may affect site features.
Information sharing and third parties
We share information with third-party service providers to process payments, verify identity, detect fraud, provide customer support and deliver analytics. We may also disclose information to comply with legal obligations or respond to lawful requests. We require partners to protect data and limit use to the purposes we specify.
User rights
Canadian users may request access to, correction of, or deletion of their personal data. You can usually manage basic details in your account settings. For other requests, contact us at [email protected]. We will verify your identity before acting on requests and will refuse requests that conflict with legal or compliance obligations.
Access, correction and deletion
To access or correct your data sign in and update your profile or contact [email protected]. If you request deletion, we will de-activate your account and remove personal data where required, subject to retention for legal, tax or fraud-prevention purposes.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When material changes occur we will post a revised policy on the site and notify you through your account or by email where appropriate. Continued use of the service after updates means you accept the revised policy.