Zaza Casino Terms of Use
These Terms and Conditions describe the rules that govern use of Zaza's online casino services and explain the relationship between our platform and you as a user in Canada. We set out how accounts are created, what is expected of players, and how deposits, withdrawals and promotions are handled. By registering and using our site you agree to follow these terms and any additional rules that apply to specific products or offers.
Account responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Keep your contact and personal details accurate and up to date. You must not share your account, create multiple accounts, or allow others to use your login. If you suspect unauthorised access, contact support immediately via [email protected]. We reserve the right to suspend or close accounts where fraud, collusion, chargebacks or other breaches are detected.
Eligibility requirements
Only individuals who meet legal age and local eligibility requirements may open an account. Players must be at least 18 years old or older where provincial law requires a higher minimum. We do not accept registrations from jurisdictions where our services are restricted. We may refuse, restrict or close accounts that appear to be linked to excluded jurisdictions or to users who have self-excluded from gambling services.
Acceptable platform use
Use our services for lawful purposes only. Prohibited conduct includes attempting to manipulate games or promotions, using bots or automated tools, laundering money, colluding with other players, or bypassing geographic or technical restrictions such as VPNs. Abusive, harassing or fraudulent behaviour toward staff or other users is not allowed. Breaches may lead to immediate suspension, confiscation of bonus funds and forfeiture of winnings.
General bonus and promotion rules
Promotions are subject to specific terms, in addition to these general rules. Bonuses often carry wagering requirements, game contribution weights, expiry periods and maximum bet limits while wagering. Only one welcome offer is permitted per person, household and IP address unless otherwise stated. We may withhold or void bonuses where abuse is suspected or where terms are breached. For full details of any promotion, refer to the promotion’s terms and the applicable campaign page.
Deposits and withdrawals
We accept a range of payment methods suitable for Canadian players. Minimum deposit and withdrawal amounts vary by method; typical minimum deposits start at CA$10. Withdrawals may be subject to verification checks and processing times. We will request identity and address documents before the first withdrawal and for other risk‑based reviews. While we process payments promptly, external banking or blockchain times may affect final receipt. Limits may apply to daily, weekly or monthly withdrawals and large payouts may be paid in instalments pending additional checks.
Verification and account limits
Verification (KYC) may include government ID, proof of address and proof of payment ownership. You can set responsible‑gaming limits for deposits, wagers and sessions; self‑exclusion and time‑out options are available and enforced according to your selection.
Dispute resolution
If you have a dispute, contact our support team first so we can investigate. Provide account details and relevant evidence. We aim to resolve issues promptly; unresolved matters will be escalated to our compliance team. Continued use of the site while a dispute is open does not waive either party’s rights. If a resolution cannot be found internally, we will advise on any available independent complaint routes where applicable.
Updates to terms and conditions
We may revise these terms from time to time. Changes will take effect once posted on the site and, where material, we will notify registered users by email or site notice. Continued use after changes are posted constitutes acceptance. If you do not accept a change, you should stop using the service and close your account following the account closure procedure.