Responsible Gambling at Zaza Casino

At Zaza we take responsible gambling seriously. We want players to enjoy gaming in a safe, controlled way, so we provide clear tools and guidance to help you manage play. If you ever feel your gambling is becoming a problem, we encourage you to use our account controls and reach out for support.

Player protection principles

We focus on prevention, early intervention and accessible support. Our aim is to reduce harm by making limits and breaks easy to set, by identifying signs of risky behaviour, and by providing clear paths to professional help when needed. We respect players' privacy and handle all requests with discretion.

Activity-control tools

Deposit limits

You can set deposit limits on a daily, weekly or monthly basis to control how much you add to your account. Limits can be adjusted in your account settings or by contacting support, but changes may take effect after a short waiting period to prevent impulsive increases.

Loss limits and bet limits

Loss limits allow you to restrict the total amount you can lose over a set period. Bet limits restrict the maximum stake per round or play. These controls are available in your account and can be customised to match your budget and play preferences.

Time limits and session reminders

Use session timers and reality checks to monitor play time. You can set automatic reminders or auto-logout intervals to help ensure play stays within healthy boundaries.

Account breaks and self-exclusion

If you need a break, choose a temporary cool-off period or set a longer self-exclusion. Cool-off periods are intended for short breaks and can be reversed after the selected time ends. Self-exclusion is a longer, more formal block that prevents access to your account for the agreed period and cannot be lifted early. To activate either option go to account settings or contact support for assistance.

Signs of problematic behaviour

Watch for changes such as increasing deposit amounts, chasing losses, borrowing to fund play, neglecting responsibilities, or hiding activity from family and friends. If you notice these signs in yourself or someone close to you, consider tightening limits, taking a break, or seeking professional help.

Tips for keeping control

Set a clear budget before you play and stick to it, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and keep track of time spent on the site. Sharing concerns with a trusted friend or family member can also help maintain perspective.

Professional help and support organisations

We recommend reaching out to recognised support services if you need help. Resources include Gamblers Anonymous, GamCare and provincial problem gambling services such as ConnexOntario. If you need guidance on local options, contact our support team and we will point you toward appropriate services in your province.